Customer satisfaction with maruti suzuki car of service provided rana and lokhande (2013) study showed that in march 2008 maruti suzuki’s sales were rs21221 crore which was more than march 2007 by rs 21559. The country’s largest car maker maruti suzuki has topped the customer satisfaction survey conducted by jd power for auto dealer services it is the consecutive 12th year when maruti has topped. Customer satisfaction survey of maruti udyog ltd new delhi institute of management, new delhi acknowledgement the research on “customer satisfaction survey of maruti udyog ltd” has been given to me as part of the curriculum in the completion of 2-years post graduate diploma in management. Methodology a strategic analysis was done on “the customer satisfaction with respect to car models offered by maruti suzuki pvtlimited” 22 universe: all consumers /customers in south delhi and surrounding areas.
Maruti suzuki, the largest car manufacturer in india, has been ranked highest in customer satisfaction in dealer service in india for the 14th consecutive year. Survey method has been adopted to elicit the views of owners of maruti cars the customer satisfaction towards maruti cars is studied by administering structured questionnaire to 150 customers in hyderabad city. It has been ranked first in after-sales customer satisfaction, with a score of 923 (on a 1000-point scale) maruti suzuki and tata rank second in a tie at 893 “it is a proud moment for us at. The company’s effort of providing all car-related needs — from learning to drive a car at maruti driving schools to car insurance, extended warranty and eventually exchanging the existing car for a new one — under one roof at dealerships also enhances customer satisfaction.
The survey measured customer satisfaction on a scale of 1,000 points and evaluation was done on the basis of responses 6,821 car owners the study was fielded from may to august, 2011, and includes customers who bought their vehicles between may, 2009, and august, 2010, it said. A project report on customer satisfaction survey of maruti udyog ltd mba (industry integrated) semeser - 4 submitted by:vinay krishna dasi project guide mrsrashi ghagade international institute for learning in management business school iilm bs knowledge tower, sector 11/20, belapur, navimumbai. Market research firm jd power today said maruti suzuki india has topped a survey of customer satisfaction with auto dealer services for the 12th consecutive year in 2011.
Maruti suzuki jd power custindia’s largest carmaker, maruti suzuki india has topped the jd power customer service index (csi) for the 17th consecutive time in this year’s after-sale service satisfaction study, there has been an improvement of 14 points to 880 on a 1000-point scale from 866 in 2015. Maruti suzuki ranks highest in satisfaction with after-sales customer service among mass market brands for a 16th consecutive year, with a score of 906 maruti suzuki performs well across all factors, with the greatest improvements in service initiation followed by service facility. Money & literature review of customer satisfaction in maruti suzuki credit congratulations to the 2015 wammy award winners (for questions and answers posted in 2014) congratulations to the 2015 wammy award winners (for questions and answers posted in 2014.
The name of the car was chosen after a hindu deity named maruti ltd the production of maruti-800 in 1983 marked the beginning of a revolution in the indian automobile industry the role of customer care manager who is the leader of the customer care team is very important. Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc this questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Customer satisfaction survey how to survey web survey survey is new survey survey about survey form survey no i survey survey template survey question survey with 7 your car manufacturer: maruti suzuki hyundai honda tata toyota others .
Questionnaire on car industry uploaded by arun chandrasekaran customer satisfaction level of maruti four wheeler” uploaded by sumesh894 maruthi suzuki company analysis report uploaded by ramanaidu007 the study of consumer preference & consumer perception towards various brands of cars. Structured questionnaire the study reveals that the customer’s preferred maruti cars on parameters like fuel efficiency, after sales service, resale value, availability of spare parts preferences, attitude and satisfaction regarding maruti cars the authors stated that maruti 800. Way back, maruti was the only psu to do such survey and maruti 800 (first car by the company in india) was based on consumer survey,” he said adding that similarly, based on the reliable data. Customer satisfaction: a comparative study of maruti and tata motor cars in andhra pradesh are tata motor car users a well designed questionnaire was administered for the study chi-square, anova, regression, f-test & z-test were used to analyse the data 182 factors of customer satisfaction on car purchase.
Customer satisfaction questionnaire in india depends on the competitive advantage gained by them through after sales service and providing and maintaining customer satisfaction in the face of rapid changes in technology is a difficult task, which can be overcome by timely addition of capacity and upgrading of technical manpower and. Customer satisfaction survey of maruti udyog ltd abstract satisfaction is a person's feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. Along with maruti suzuki, honda cars india ltd (hcil) has also won this survey for the first time while maruti has done it for the 17th consecutive time, each scoring 901 points out of 1000. New delhi: car market leader maruti suzuki has topped the after-sales customer service satisfaction among mass market brands for a record 16th consecutive year, as per global market research firm jd power.